Privacy policy

Last updated: 23 December 2025

Tavo Labs Limited (“Tavo”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use and share information about you when you visit tavo.ie, interact with us, or buy our products.

If you do not agree with this policy, please do not use our website or services.

1. Who we are

Tavo Labs Limited
3 Elm Grove Bay Estate
Dundalk, Co. Louth, A91 E9T0
Ireland

Email: support@tavo.ie

For the purposes of data protection law (including the EU/UK GDPR), Tavo Labs Limited is the “data controller” of your personal data collected via this website.

2. What this policy covers

This policy applies to information we collect:

• when you use tavo.ie or any other Tavo websites or domains we operate
  
• when you purchase products from us online
  
• when you create an account with us
  
• when you subscribe to our emails or SMS
  
• when you contact us by email, social media or other channels
  
• when you interact with our ads, content or campaigns that link to this policy
  

It does not cover information collected by third-party websites or services that have their own privacy policies.

3. Information we collect

We may collect the following types of information.

Information you give us directly

For example, when you:

• create an account
  
• place an order
  
• sign up to marketing or subscriptions
  
• contact us with a question or complaint
  
• enter a competition or survey
  

This can include:

• name
  
• postal address and delivery address
  
• email address and phone number
  
• login details for your account (such as email and password)
  
• order and payment details (we do not store full card numbers)
  
• your communication preferences
  
• information you include in messages to us
  
• any other information you choose to share
  

Information we collect automatically

When you use our website we may automatically collect:

• IP address and general location (e.g. city/country)
  
• device and browser information
  
• dates and times of visits
  
• pages viewed and links clicked
  
• how you reached the site (for example, from a search engine or advert)
  

We use cookies and similar technologies to collect some of this information. See section 5.

Information from other sources

We may receive information about you from:

• payment providers and banks (for example, confirming payment or chargebacks)
  
• delivery partners (for example, delivery status or failed delivery)
  
• marketing and analytics providers (for example, to understand how people use our site)
  
• social media platforms if you interact with our content there
  

4. How we use your information

We use your personal data for the following purposes:

• To provide our services
  
  
  processing and delivering your orders
  
  
  managing your payments and refunds
  
  
  setting up and maintaining your account
  
  
  
• Customer support
  
  
  responding to your questions or complaints
  
  
  helping with order issues or product queries
  
  
  
• Marketing and personalisation
  
  
  sending you emails or SMS about our products, offers and news (only where permitted by law and your preferences)
  
  
  understanding what types of products you may be interested in
  
  
  measuring the effectiveness of our campaigns
  
  
  
• Website operation and improvement
  
  
  keeping our website secure and functioning properly
  
  
  analysing how visitors use the site so we can improve it
  
  
  
• Legal, regulatory and business purposes
  
  
  preventing fraud and misuse of our services
  
  
  complying with legal obligations and law enforcement requests
  
  
  maintaining business records
  
  
  managing and defending legal claims
  
  
  

5. Cookies and similar technologies

We use cookies and similar technologies on tavo.ie to:

• remember your preferences
  
• keep you logged in to your account
  
• understand how people use the site
  
• show more relevant ads (where applicable)
  

You can manage cookies by:

• using the cookie banner or settings provided on our website (if available), and/or
  
• adjusting your browser settings to refuse or delete cookies
  

If you disable cookies, some parts of the website may not work properly.

6. Legal bases for processing (EU/UK users)

If you are in the EU or UK, we must have a legal basis for using your personal data. Depending on the situation, we rely on:

• Contract – to process and deliver your orders, run your account, and provide customer service
  
• Legitimate interests – for example, to improve our website, prevent fraud, or send certain marketing to existing customers where permitted
  
• Consent – for example, when you sign up specifically to receive marketing emails/SMS, or when required for certain cookies and tracking
  
• Legal obligation – where we must keep certain records or share information to comply with law or requests from authorities
  

You can withdraw your consent at any time by clicking “unsubscribe” in marketing emails or contacting us at support@tavo.ie.

7. How we share your information

We do not sell your personal data. We may share it with:

• Service providers and partners
  
  
  website hosting and e-commerce platforms (for example, Shopify)
  
  
  payment processors and banks
  
  
  delivery and logistics companies
  
  
  email, SMS and marketing tools
  
  
  analytics and advertising partners
  
  These providers only use your data as instructed by us and are bound by appropriate contracts.
  
  
  
• Professional advisers
  
  
  lawyers, accountants and insurers where reasonably necessary.
  
  
  
• Business transfers
  
  
  if we are involved in a sale, merger or reorganisation of our business, your data may be transferred as part of that process.
  
  
  
• Legal and safety reasons
  
  
  if required by law, court order or regulatory request
  
  
  where we believe it is necessary to protect our rights, property, safety, or that of our customers or others
  
  
  

We may also share aggregated or anonymised data that does not identify you.

8. International transfers

Our website and services may involve transferring your personal data outside the European Economic Area (EEA) or UK, for example where:

• our e-commerce platform or service providers store or process data in other countries.
  

When we transfer personal data outside the EEA/UK, we take steps to ensure an appropriate level of protection, such as:

• using countries that have been recognised as providing an adequate level of protection; or
  
• using standard contractual clauses and other safeguards approved by data protection authorities.
  

You can contact us if you want more information about these safeguards.

9. How long we keep your information

We keep your personal data only for as long as reasonably necessary to fulfil the purposes we collected it for, including for:

• legal, accounting and reporting requirements
  
• handling complaints, disputes or legal claims
  

In general:

• order and transaction records are kept for the periods required by tax and company law (often up to 6 years or more)
  
• marketing data is kept while you are subscribed or until you object or unsubscribe
  
• website analytics data is kept for shorter periods in line with our tools’ settings
  

When data is no longer needed, we will delete it or anonymise it.

10. Your rights (especially if you are in the EU/UK)

Depending on where you live, you may have some or all of the following rights:

• Access – to ask for a copy of the personal data we hold about you
  
• Correction – to ask us to correct inaccurate or incomplete data
  
• Deletion – to ask us to delete your personal data in certain circumstances
  
• Restriction – to ask us to restrict how we use your data in certain cases
  
• Portability – to receive your data in a structured, commonly used format or have it sent to another organisation
  
• Object – to object to certain uses of your data, including direct marketing
  
• Withdraw consent – where we rely on consent, you can withdraw it at any time
  

To exercise these rights, please email support@tavo.ie with your request and enough information to help us identify you and your data.

You also have the right to lodge a complaint with your local data protection authority. In Ireland, this is the Data Protection Commission (www.dataprotection.ie).

11. Children

Our website and products are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16.

If you believe we may have collected personal data from a child under 16, please contact us at support@tavo.ie and we will take steps to delete it.

12. Security

We use technical and organisational measures to help protect your personal data against unauthorised access, use or disclosure.

However, no internet transmission or storage system can be guaranteed to be 100% secure. You are responsible for keeping any account credentials (such as your password) confidential and not sharing them with others.

13. Changes to this policy

We may update this privacy policy from time to time. When we do, we will change the “Last updated” date at the top of this page. In some cases we may also notify you by email or by a notice on the website.

Please review this policy regularly to stay informed about how we use your data.

14. Contact us

If you have any questions or concerns about this privacy policy or how we handle your personal data, you can contact us at:

Email: support@tavo.ie

Post: Tavo Labs Limited, 3 Elm Grove Bay Estate, Dundalk, Co. Louth, A91 E9T0, Ireland