Terms of service
Last updated: 23 December 2025
These Terms of Service (“Terms”) explain how you may access and use the website tavo.ie and any related services (together, the “Website”). Please read them carefully.
By accessing or using the Website, you agree to be bound by these Terms and by our Privacy Policy, Shipping Policy, Refund & Returns Policy, and Satisfaction Guarantee, which are incorporated by reference. If you do not agree, you must not use the Website.
1. Who we are
The Website is operated by:
Tavo Labs Limited
3 Elm Grove Bay Estate
Dundalk, Co. Louth, A91 E9T0
Ireland
Email: support@tavo.ie
References to “Tavo”, “we”, “us” or “our” in these Terms mean Tavo Labs Limited.
2. Eligibility
The Website is intended for individuals who are:
- at least 18 years old, and
- able to enter into a binding contract under the laws of their country of residence.
By using the Website, you confirm that this is true. If not, you must not use the Website.
3. Changes to these Terms
We may update these Terms from time to time. When we do, we will change the “Last updated” date at the top of this page.
Changes take effect when they are posted on the Website and will apply to future use of the Website. Your continued use of the Website after changes are posted means you accept the updated Terms.
If a change materially affects an existing order or subscription, we will aim to notify you using the contact details you have provided.
4. Your account
Some parts of the Website may require you to create an account.
You agree to:
- provide accurate and complete information,
- keep your login details confidential, and
- tell us promptly at support@tavo.ie if you believe your account has been accessed without your permission.
You are responsible for all activity that occurs under your account, unless we are responsible for a security breach.
We may suspend or close your account, at our discretion, if we reasonably believe you have breached these Terms or misused the Website.
5. Purchases and subscriptions
When you place an order on tavo.ie, you are offering to buy products from us. We may accept or reject your order at our discretion (for example, if a product is out of stock or there is an error in pricing).
Your order is confirmed when you receive an order confirmation email from us.
Prices & payment
- All prices on the Website are shown in euro (€) and include VAT where applicable.
- We may change prices at any time. The price you pay is the price shown at checkout when you place your order.
- Payment must be made using one of the methods we make available at checkout.
Subscribe & Save
If you choose a subscription (for example, “Subscribe & Save”), you authorise us and our payment provider to charge your chosen payment method at the interval you selected (e.g. every 30, 45 or 60 days) until you cancel.
You can manage or cancel your subscription through your account or by contacting us at support@tavo.ie in line with the notice periods and instructions set out in your subscription settings.
Our Shipping Policy, Refund & Returns Policy and Satisfaction Guarantee explain how delivery, returns and our 60-day guarantee work for orders placed on tavo.ie.
6. Use of the Website
You may use the Website only for lawful purposes and in line with these Terms.
You must not:
- use the Website in any way that breaches applicable law or regulation
- use the Website to send spam or unauthorised advertising
- try to gain unauthorised access to any part of the Website, our systems or other users’ accounts
- introduce viruses, malware or other harmful code
- scrape, copy or monitor the Website using automated tools (such as bots or scrapers) without our prior written permission
- use the Website in a way that could damage, disable, overburden or impair it or interfere with others’ use
We reserve the right to block or restrict access to the Website where we reasonably believe that it is being misused.
7. User content (reviews, comments, etc.)
The Website may allow you to post reviews, comments or other content (“User Content”).
By submitting User Content, you:
- confirm that you own it or have the right to share it
- grant Tavo a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, modify and distribute that content for our business purposes (for example, on the Website, in marketing materials or on social media)
- confirm that your content is accurate, lawful, and not misleading, offensive or harmful
We may remove or edit any User Content at our discretion, especially if we believe it breaches these Terms or may harm other users or our reputation.
8. Health information and no medical advice
Tavo products are food supplements and are not intended to diagnose, treat, cure or prevent any disease.
Information on the Website (including product descriptions, blog posts and FAQs) is provided for general information only. It is not medical or nutrition advice and should not be used as a substitute for advice from a doctor, pharmacist or other qualified healthcare professional.
Always:
- read product labels and instructions carefully, and
- talk to a healthcare professional before using any supplement if you have a medical condition, are pregnant or breastfeeding, are taking medication, or have any concerns.
9. Intellectual property
Unless stated otherwise, the Website and all content on it (including text, images, graphics, logos and design) are owned by Tavo or our licensors.
You may:
- view and use the Website for your personal, non-commercial use only
- print or download small portions of content for your own personal use, provided you keep all copyright and other notices in place
You must not:
- copy, reproduce, modify or distribute Website content for commercial purposes without our written permission
- remove or alter any copyright, trademark or other proprietary notices
“Tavo”, the Tavo logo and related names and designs are trademarks of Tavo Labs Limited. Other names and logos on the Website may be trademarks of their respective owners.
10. Third-party links
The Website may contain links to third-party websites or services that are not operated by Tavo. These links are provided for your convenience only.
We do not control and are not responsible for the content, privacy policies or practices of third-party sites. Accessing them is at your own risk, and they may have their own terms and policies.
11. Availability of the Website
We aim to keep the Website available and running smoothly, but we do not guarantee that:
- the Website will always be available, or
- that it will be free from errors, interruptions or security issues.
We may suspend, withdraw or change any part of the Website without notice where reasonably necessary (for example, for maintenance, security or business reasons).
12. Our responsibility to you
Nothing in these Terms:
- limits or excludes our liability for death or personal injury caused by our negligence,
- limits or excludes our liability for fraud or fraudulent misrepresentation, or
- affects any rights you may have under mandatory consumer protection laws.
Subject to the above, and to the maximum extent permitted by law:
- we are not responsible for any loss or damage that is not reasonably foreseeable when you use the Website;
- we are not responsible for business losses (for example loss of profit, revenue, contracts, data or goodwill);
- our total liability to you in connection with your use of the Website and any products purchased via the Website will be limited to the total amount you have paid to us for the relevant product(s) or service(s) in the 12 months before the issue arose.
Your statutory rights as a consumer are not affected.
13. Indemnity
If you materially breach these Terms or misuse the Website, you agree (to the extent permitted by law) to compensate Tavo for any reasonable losses, damages, costs and expenses (including legal fees) arising from your breach or misuse.
14. Governing law and jurisdiction
These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by Irish law.
If you are a consumer and live in the EU or UK, you may also benefit from mandatory protections of the law of your country of residence.
Any disputes relating to these Terms or your use of the Website will be subject to the non-exclusive jurisdiction of the Irish courts. This means you may bring a claim in Ireland or in your country of residence (where applicable), and we may bring a claim against you in the Irish courts.
15. Contact us
If you have any questions about these Terms or how we operate the Website, you can contact us at:
Email: support@tavo.ie
Post: Tavo Labs Limited, 3 Elm Grove Bay Estate, Dundalk, Co. Louth, A91 E9T0, Ireland
